Approves staffing work schedules and assures optimum development of work force.

Maintains, through subordinates and direct observation, a continuous awareness of all operational areas.

Hires, motivates, evaluates and directs slots team members in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.

Creates and implements operating policies and procedures for slots operations.Prepare operating budgets, monitor budgetary compliance and take action on budget variance items.Develops reporting and monitoring systems to accomplish objectives, maintains control of assesses and fulfills regulatory compliance.Establishes department standard, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.

Assumes management responsibility for day-to-day operations and financial activities successfully directs departments to fulfill regulatory compliance.

Ensures delivery of superior internal and external guest service with every interaction including Team member Engagement and Guest Engagement for this position and responsible departments.

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

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