The Metropolis casino operated under the name of Harrah’s. Their facility in Metropolis, Illinois was located on the Ohio River, which opened in 1993. However, he was concerned about whether an employee centered approach would be applicable to their facility in Metropolis or not or should he develop a new approach to produce satisfactory results in Metropolis facility. Therefore, in order to improve operations Hirsch applied lean operating principles through employee-entered initiatives in three casinos in Tunica, Mississippi. However, due to the increased competition and new corporate financial goals of the company, they had to improve their facility in Metropolis. Caesars’ business culture focused on providing excellent customer experience.

Caesars Casino’s senior vice president Brad Hirsch, took charge in mid-2014 and realized that there is a need of change in the business. The case is about change in management that took place at Caesars Casino by implementing the LEAN operating principles. Implementing LEAN Operations at Caesars Casinos Case Solution

Harrah's metropolis casino address